Ecommerce Returns to Jump 26% January 2
Ecommerce Returns to Jump 26% January 2

Returns for online goods purchased during the holiday season could increase double-digits and account for more than $40 billion in goods. Retailers increased the number of physical locations where shoppers can drop off returns in hopes of making returns easier. With the holiday season in the rearview mirror, retailers are readying themselves for ...

Product Returns: The Most Expensive Preventable Problem
Product Returns: The Most Expensive Preventable Problem

Your return policy is more important than you might realize. Before buying a product online, the majority of shoppers look at a company’s return policy. In fact, a whopping 84% of respondents say free returns are the deciding factor in whether or not they choose to go through the checkout process while another survey found 88% of shoppers look ...

Return To Sender: Retailers Bracing for Deluge of Post-Holiday Product Returns
Return To Sender: Retailers Bracing for Deluge of Post-Holiday Product Returns

Retailers have been rejoicing over record-breaking Black Friday sales and a substantial jump in online purchases, but just like the morning after, they're bracing for the post-holiday hangover of returns and are looking for ways to stem the excess. Black Friday online sales totaled $7.4 billion, with Adobe Analytics predicting a 20%  increase ...

Harris Poll Survey: 82% Of Shoppers Say Retailers Should Reduce Returns to Boost Sustainability
Harris Poll Survey: 82% Of Shoppers Say Retailers Should Reduce Returns to Boost Sustainability

Shoppers are increasingly aware of returns’ environmental impact, and they want retailers to fix the problem: 82% of e-Commerce customers say that that online retailers have a responsibility to do all they can to reduce returns due to the negative impact processing a return has on the environment, according to a survey by The Harris Poll and ...

Survey: Consumers Believe E-Tailers Bear Some Responsibility for Reducing Returns
Survey: Consumers Believe E-Tailers Bear Some Responsibility for Reducing Returns

The results of a Harris Poll on behalf of Threekit, an online product visualization company, show that 82% of Americans believe that online retailers have a responsibility to reduce returns due to the negative impact on the environment. Additionally, 76% of shoppers say they would return or exchange online purchases less often if online retailers ...

Returns the New Normal for Target, Best Buy and the Rest of Retail
Returns the New Normal for Target, Best Buy and the Rest of Retail

With presents unwrapped, now comes the least fun part: holiday shopping returns. Consumers return more items during and after the holiday shopping season than at any other time of the year. This year, shoppers are expected to return up to $95 billion worth of holiday purchases, a projected jump of 15% to 20% over last year, according to B-Stock ...

Retailers Seek to Recover From Holiday Returns Epidemic
Retailers Seek to Recover From Holiday Returns Epidemic

The season of festive cheer is over for retailers as they face the annual avalanche of returns. Online retailers are hit hardest, particularly clothing sites, as purchases online are three times more likely to be sent back including fifty percent of all clothing purchases. The process of returns has never been easier but the scale of unwanted ...

Retailers Brace for Bigger Holiday Returns Season
Retailers Brace for Bigger Holiday Returns Season

Bricks-and-mortar outlets refine their in-store handling of returns as surging e-commerce sales push more goods into burgeoning reverse logistics networks. Shoppers may love ordering stuff online, but when it comes to returning that holiday sweater, many would rather drop it off at the store. That consumer aversion to shipping back unwanted ...

Which Store Has the Best Return Policy? 10 Retailers That Make It Easy for You to Bring Back Gifts
Which Store Has the Best Return Policy? 10 Retailers That Make It Easy for You to Bring Back Gifts

Jan. 2 was National Returns Day, an unofficial holiday that will see UPS process an estimated 1.9 million packages on their way back to brands. If that sounds like a lot, that’s because it is. UPS says numbers for National Returns Day 2020 will grow 26% from last year. In total, consumers are on track to return nearly $42 billion of goods ...

No More Free Product Returns? Abused Retailers Pushing Back
No More Free Product Returns? Abused Retailers Pushing Back

Have you ever gone to a home improvement warehouse and bought too much material—knowing you could just take back what you didn’t use? Sure you have. Apparently, lots of people have been taking advantage of the “No Hassle” return policies of certain retailers. But what if there were no more free product returns? The days of wanton ...